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Frequently Asked Questions
Q. I forgot my password, how can I reset it?
A. Please use the Forgot Password link on the Log In page.
Q. I’m having trouble logging in, what do I do?A. Please contact our customer service team at wyffelshybrids-cs@halo.com.
Q. How do I use promo codes?A. If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.
Q. How do I contact customer service regarding my order?A. Our customer service team is available Monday through Friday from 8:00 am to 5:00 pm CST. Please email wyffelshybrids-cs@halo.com.
Q. How can I change or cancel my order?A. Please contact our customer service team at wyffelshybrids-cs@halo.com.
Q. How long does an order take to ship?A. After your order is placed, it will ship within 3-4 business days. Orders are shipped from Sterling, IL using UPS ground. If expedited shipping is needed, please reach out to wyffelshybrids-cs@halo.com.
Q. Is there a cutoff time for orders to ship the same day?A. 2:00 pm CST
Q. How can I get my order faster?A. We will do everything possible to meet your deadline. You may contact customer service at wyffelshybrids-cs@halo.com. to request an expedited shipping method. Please have your order number ready. Please note: expedited shipping may require additional cost.
Q. What is the return policy?A. We are happy to assist with returns and exchanges. If you received damaged or defective merchandise or need to exchange for a different item/size, please email wyffelshybrids-cs@halo.com.
Q. Do you restock sold out products?A. Yes, all sold out products will be re-stocked as quickly as possible.
Q. How do I check item availability?A. You can find inventory levels on the Product Detail page.
Q. What do I do if a product is backordered?A. We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.
Q. How do I track my order?A. If your order was placed under your account, please ensure you are logged in to your account to view this tracking information. Under your account you will find “View Orders.” Once the order has been shipped, tracking information will be available. A shipment notification will also be emailed with tracking information.
Q. How can I access my past orders or invoices?A. You can access past orders and invoices once you are logged into your account.
